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This section describes the procedures necessary to perform in order to retrieve your funds in case the DMEX website goes down or is not functioning properly.
Print out or save a PDF copy of the articles in this section so you have the instructions in case the DMEX domain is compromised and you can no longer access this DOCS page
All funds, transactions and positions are recorded on the blockchain. The DMEX smart contracts were built with safety in mind, therefore we have implemented several functions that would allow the user to retrieve his/her funds in case of emergency.
Safety of user funds is the cornerstone of the DMEX product, therefore everyone must have full control of their funds whether the website is working or not.